Frequently Asked Questions

Creating a fundraiser

Who can start a fundraiser?

Anyone with a Wenkendi account can start a fundraiser. When you create one, we'll ask who the funds are for, your relationship to the beneficiary, and — if it's for an organization such as a school, church, or nonprofit — your affiliation and confirmation that you're authorized to raise funds on their behalf. This information is shown on your campaign page to build donor trust.

How long does it take to launch?

Most fundraisers can be created in under 10 minutes. Head to Start a fundraiser and follow the prompts.

Donating

How do donations work?

Donations are processed securely. You can donate with a credit or debit card and, if you choose, leave your name and a message for the organizer — or donate anonymously.

Is there a minimum donation?

The minimum donation is $10. There is no maximum.

Fees

What fees does Wenkendi charge?

Wenkendi retains a 5% platform fee on funds raised, deducted from the organizer's payout. Standard payment processing fees (approximately 2.9% + $0.30 per transaction) also apply. Donors are not charged any additional Wenkendi fee at checkout.

Withdrawals & payouts

When can organizers withdraw funds?

Donations are held in Pending status for 14 days after being received. This holding period is used for fraud prevention and chargeback monitoring. After the hold, funds become available for withdrawal to the organizer's connected payout account. See our Payout Policy for details.

Can Wenkendi delay or reverse a payout?

Yes. Wenkendi may delay, review, or reverse a payout if we detect suspicious activity, receive a chargeback, or need to investigate a fundraiser for a policy violation.

Verification

Does Wenkendi verify organizers?

Organizers can complete an optional identity verification to add a verified badge to their profile. Larger payouts may require verification. When a fundraiser is on behalf of an organization, organizers must confirm they are authorized to raise funds for that organization.

How do you verify a campaign?

Every campaign displays who the funds are for, the organizer's relationship to the beneficiary, and any organization affiliation. Our team also runs automated fraud-risk monitoring on donations and campaigns, and admins review flagged activity.

Refunds

Can I get a refund on my donation?

Donations to fundraisers are generally non-refundable once processed. If you believe a fundraiser is fraudulent or you were charged in error, contact us right away and we'll investigate. If a chargeback or refund is warranted, we'll work with the organizer and our payment partner to resolve it.

Safety & trust

How do you keep the platform safe?

We use automated fraud monitoring, admin review, a 14-day payout hold, identity verification for organizers, and public transparency features — including organizer relationship, organization affiliation, and post-campaign donor reviews — so donors can make informed decisions.

Can I leave a review for a fundraiser?

Yes. After a fundraiser has ended or been completed, donors can leave a 1–5 star rating and an optional written review. The overall rating is displayed on the campaign page.

Reporting suspicious activity

How do I report a suspicious fundraiser?

If a fundraiser looks fraudulent, misleading, or violates our Community Guidelines, please email troyalespecimen@gmail.com with the campaign link and a short description of your concern. Our team will investigate promptly. In urgent cases, call (940) 263-1116.

What happens after I report?

Our team reviews every report. Depending on findings, we may pause the campaign, request additional verification, hold payouts, or remove the fundraiser. We keep an audit log of admin actions to maintain accountability.